AI makes your daily tasks easier and provides you with targeted support!
IAV Service Cloud provides you with a modular cloud platform with a wide range of functionalities and innovations that support you in your daily tasks in various ways. It completes routine tasks efficiently and quickly for you, giving you considerable freedom for your main tasks. By integrating and linking various modules and functionalities via a standardized platform solution, IAV Service Cloud takes over parts of your work preparation and handles a large part of the documentation of your work. With IAV Service Cloud, you can bring an extremely versatile AI-based chatbot into your team.
What is IAV Service Cloud?
IAV Service Cloud is a modular cloud platform with a wide range of functions. The resulting ecosystem is made up of the following basic components:
RepairBot and KnowledgeBot
AI-based chatbots that seamlessly integrate into your team. They are efficiently available to assist you with any questions and, with their extensive specialized knowledge, are the perfect sparring partners for your daily work. They possess general and industry-specific expertise, for example, from the workshop environment, standards database, internal data sources (e.g., intranet), etc.
The modules handle customer inquiries and generate appropriate solution proposals, quickly and easily access all information within the cloud system, and support you, for example, in linking this information.
Smart Tooling Hub
Enables the manufacturer-independent integration of smart tools into workflows without the need to change the user interface or software application. With the Smart Tooling Hub, it is possible to efficiently carry out production, assembly, or repair processes with tools from different manufacturers. You use an editor to design and create your own work steps or workflows according to your ideas and scope – simple, flexible, and expandable. The Smart Tooling Hub offers a growing number of networked tools and connects with other modules for a wide range of applications. The connection to other modules in the ecosystem, such as the chatbot or SmartView, makes the Smart Tooling Hub a central and versatile helper.
Analytics
Uses the latest AI/ML technologies to support the creation of reports and documentation as well as time-consuming and extensive claims and warranty processing. Analytics optimizes workflows and processes as it analyzes, connects, prepares, and finalizes for you, so that you can act in a checking and controlling manner in the future and invest less time in the upstream work steps.
SmartView
Integrates computer vision into your day-to-day work. IAV Service Cloud enables you to obtain relevant information from visual input variables and provides you with active and targeted support in carrying out your activities – including training and repairs.
Resources
Provides platform-wide resource planning and management for an efficient overview and management of appointments and resources.
IAV Service Cloud in practice
IAV Service Cloud can be used in various industries and fields of application. In the automotive context, the following areas benefit:
- Workshops of all sizes
- Sales companies of the major OEMs and the OEMs themselves
- Tool manufacturers of networked tools
- (Small) fleet operators or rental and leasing companies
- Quality assurance in service and production
- Service organizations of all types and sizes
Other industries in which IAV Service Cloud brings real added value are, for example: energy industry, shipping, small and medium-sized production companies, transportation (rail, aviation, etc.), agriculture.
How do you benefit from IAV Service Cloud?
The IAV Service Cloud offers a comprehensive solution for the challenges of digitalization and automation in the automotive industry, small and medium-sized production companies, and beyond. By integrating modern technologies into day-to-day work, it simplifies and optimizes processes, reduces manual activities, and increases quality, while reducing susceptibility to errors as well as time and costs. The platform supports the automation and networking of workshop equipment and tools, facilitates work documentation, and promotes standardized workflows. With the IAV Service Cloud, companies in various industries can make their service organization more efficient and effective by benefiting from a system network of different functions, from problem identification to quality assurance.
Benefits
Time and Cost Savings: The digitalization and simplification of processes enable measurable and scalable savings and free up employees to concentrate on core tasks.
Acceleration through Uniformity: As a holistic platform, the IAV Service Cloud reduces media and system disruptions and combines functionalities, tools, and the latest technologies in a single user interface.
Modularity: Customize the platform to your needs with individually selectable functionalities and features.
Automation: IAV Service Cloud simplifies work preparation, service provision, and documentation by automating recurring or time-consuming tasks.
Increased Quality: Automated logging and documentation ensure the quality of work without additional effort.
Transparency and Customer Loyalty: Improved quality and transparency strengthen your customers' trust in the services provided.
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Kevin Schössow